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How do I use M-Wallet account?

There are two ways to use M/Wallet. The first one is:

  • Dial *901# (No need of internet)
  • Insert your password
  • Select the option you want

The second one is:

  • Download ‚ÄúAwashBirr App‚ÄĚ from Play Store or App store (It requires internet data)
  • Insert your password
  • Select the option you want

How do I request whether a deposit amount has been made or not to an account?

  • ¬†Information will be provided if the customer is able to respond calls validity accurately
    through 8980 customer line or You can get it via mobile banking service without calls validation

How can I get exchange rates for today?

  • The exchange rate will be availed immediately without any call validation
    Using this Bot, Through 8980 customer line or You can get it via mobile banking service

How can request for support when ATM machine could not pay cash for him/her after the amount is deducted from account?

  • ¬†If not reversed back to your account in a reasonable time, fill a dispute form
  • ¬†In any branches of Awash Bank provided that the machine and the ATM card used belong to Awash Bank
  • ¬†In any branches of Awash Bank or contact center via 8980 customer line provided that you are using other banks ATM with Awash Banks ATM card
  • ¬†In both cases above, you shall pay attention to date and amount of transaction and ATM card number during applying for ATM dispute
    You will receive SMS alert through your mobile phone upon registration of your other banks ATM transaction failure
  • ¬†You will also receive another SMS alert message on your mobile phone upon settlement of your case that was registered above

How do request branch information?

Adequate information will be availed immediately without any call validation through 8980 customer line or on this bot.

What are the requirements for foreign Currency Registration?

Proforma invoice, import /investment /Factory/ licence, and undertaking letter

What are the requirements for import?

Foreign currency approval, valid import /investment / factory licence, proforma invoice, insurance certificate, permit, LC application(for LC), purchase order for (CAD), undertaking letter for (TT), other and letters from respective government authority based on the items to be imported.

What are the requirements for Export?

Valid Export /investment /factory licence,Sales contract, LC for LC export, undertaking letter for CAD/ Consignment and TT Export, credit or cash sales advice ticket for advance payment export commercial invoice, export permit,and letters from respective government authority based on the items to be exported.

How can I make LC amendment request?

 Request letter and availability of fund for the amendment requested based on the request type

How can I make permit approval or purchase order approval request ?

 Physical presentation of documents as per NBE directive

What is needed to open a regular saving account ?

To process the opening of a saving account, 

  • Valid Identity card
  • Two passport-size photographs
  • Initial deposit

What is needed to open a current account ?

The procedure to open a current account:

  • Valid Identity card
  • TIN certificate
  • Business Permit (License)
  • Trade Registration Certificate
  • Memorandum
  • Articles of Association (For Private Companies)
    Initial deposit

What is needed for fixed time deposit opening?

The customer requires to have account with the bank before opening of Fixed Time Deposit account
Negotiate with the branch manager for the interest rate

What is needed for smart children account opening?

Smart Children account is a type of savings account. The procedure to open account:

  • Children under 18 years of age
    Birth certificate of the minor
  • Two passport size photos of the child
    To open by parent
    Valid Identity card
  • Two passport size photographs or
    Letter of appointment by court, in the case of a guardian
  • Initial deposit
    then incentive-Gifts will be provided

What is the required to open student solution account?

Student solution account is a type of savings account.
The procedure to open account: –

  • The Account should be available only to students
  • Valid student identification card
  • Initial deposit

Then incentives ‚Äď Bonus, ATM card free of card subscription fee and loan facility

What is the required to salary solution account?

The procedure to open salary solution account:-

  • Available to only employees upon written request of their employers
  • Valid employee identification card
  • No Initial balance
  • ATM card shall be issued free of card subscription fee and
    Access to credit/loan facility

How can I open Check Payment Solution Scheme?

The procedure to open account:-

  • The account holder shall have both a current and a saving accounts
  • The account holder shall give written authorization to the bank to link the saving account with the current account
  • To provide ID, Tin No, Trade License, Trade Registration Certificate, Article and Memorandum of Association to open current account
  • The account holder shall have a minimum of Birr 1,000,000 (One million only) in the saving account at all times

 

If the balance in the saving account falls below the stipulated minimum amount, i.e., Birr 1,000,000 while paying the value of the cheque, the customer shall be communicated to maintain the balance

 

Protect the customer from both financial and legal risks that may otherwise arise from dishonoring check presented for payment due to insufficient balance in the current account

How can I open Investment Solution Account?

The procedure to open an account:

  • To provide ID, Tin No, Trade License, Trade Registration Certificate, Investment License, Article and Memorandum of Association to open current account
  • Investment Solution Account shall be a kind of saving account that is designed for individuals or organizations with regular income to save a fixed amount of money every month to reach a fixed sum of money over a fixed period and earn higher interest
  • The Bank and the depositor shall agree on a fixed amount of money to be deposited for the purpose of buying consumer durable goods, vehicles, house and machinery, and expanding business or other investment
  • From the pre agreed amount, the customer shall save 40% within agreed deposit period, which shall range from minimum of one year to maximum of ten years, depending on the demand of the customers initial deposit
  • Attractive interest rate and loan facility

How can I open provident fund solution account?

 The procedure to open an account:

  • ¬†The provident Fund Solution Account Shall have a special time deposit features.
  • ¬†The Account shall benefit different private organization and their employees with attractive interest rate along with access to loan facility
  • ¬†The employees provident fund contribution, if any as well as the employers provident contribution amount shall be deposited monthly to this Account
  • ¬†The account can be opened with zero balance in the name of individual employee

How can I start with internet and mobile banking services?

You can get internet banking or Mobile banking from the branch in which your account existed

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Contact Support
Call 8980 to contact Awash Bank Support

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Internet Banking
Open this Link: https://www.awashonline.com.et/

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Download AwashBirr
Open this link: https://play.google.com/store/apps/

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Telegram bot
This bot provides information about service provided by Awash Bank.
You can get exchange rates directly in the bot.
http://t.me/awash_bank_info_bot or use @Awash_Bank_Info_Bot to open this bot.

How can request for support when ATM machine could not pay cash for him/her after the amount is deducted from account?

 

  • If not reversed back to your account in a reasonable time, fill a dispute form
  • ¬†In any branches of Awash Bank provided that the machine and the ATM card used belong to Awash Bank
  • In any branches of Awash Bank or contact center via 8980 customer line provided that you are using other banks ATM with Awash Banks ATM card
  • In both cases above, you shall pay attention to date and amount of transaction and ATM card number during applying for ATM dispute You will receive SMS alert through your mobile phone upon registration of your other banks ATM transaction failure
  • You will also receive another SMS alert message on your mobile phone upon settlement of your case that was registered above

 

M/Wallet PIN reset

  • customers can go the nearest Awash Bank branch to reset their PIN.

About Paypal Service

  • PayPal is a type of money transfer system like western union, MoneyGram, and others. Customers who lives abroad can send money to Ethiopia to be credited/deposited to account or receive in cash.

How to get Awash Bank Credit Card Services

  • All customers are entitled for this service as long as they fulfill the criteria.

How to use the Job Application System Online

  • Open the website (https://jobs.awashbank.com), create an account if necessary, log in, and then select “Apply” for the post for which you are qualified.

Mortgage Savers Loan (House Loan)

  • The minimum initial account opening balance is Birr 500
  • Deposit amount shall not be less than ETB 100,000.00
  • Limit of Loan up to 70% of the cost of the property
  • The customer should save 30% of the purchase value not less than 1 year.
  • Tenure of the loan up to 20 years based on circumstances

Small Road Transport Operators (Car Loan)

  • The minimum account opening balance is 100 Birr
  • The customer should save at least 30% of the purchase value.
  • Loan target such as: Taxi operators, Minibus, Three wheeler (Bajaj and similar vehicles) and Long distance buses operators (Owners and drivers)
  • Tenure of the loan 1-5 years to maturity
  • Limit of Loan up to 70% of the cost of the property
  • The account can be operated by passbook, and digital channels /ATM Card, POS, Mobile and internet Banking

Nov 28, 2023 EXCHANGE Rate
Currency Buying Selling
USD
55.6854 56.7991
GBP
67.1870 68.5307
EUR
60.9588 62.1780
AED
13.7216 13.9960
SAR
13.4363 13.7050
CHF
60.3764 61.5839

Exchange Rate
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