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There are two ways to use M/Wallet. The first one is:

•  Information will be provided if the customer is able to respond calls validity accurately
  through 8980 customer line or You can get it via mobile banking service without calls validation

• The exchange rate will be availed immediately without any call validation
  Using this Bot, Through 8980 customer line or You can get it via mobile banking service

•  If not reversed back to your account in a reasonable time, fill a dispute form
•  In any branches of Awash Bank provided that the machine and the ATM card used belong to Awash Bank
•  In any branches of Awash Bank or contact center via 8980 customer line provided that you are using other banks ATM with Awash Banks ATM card
•  In both cases above, you shall pay attention to date and amount of transaction and ATM card number during applying for ATM dispute
  You will receive SMS alert through your mobile phone upon registration of your other banks ATM transaction failure
•  You will also receive another SMS alert message on your mobile phone upon settlement of your case that was registered above

Adequate information will be availed immediately without any call validation through 8980 customer line or on this bot.

Proforma invoice, import /investment /Factory/ licence, and undertaking letter

Foreign currency approval, valid import /investment / factory licence, proforma invoice, insurance certificate, permit, LC application(for LC), purchase order for (CAD), undertaking letter for (TT), other and letters from respective government authority based on the items to be imported.

Valid Export /investment /factory licence,Sales contract, LC for LC export, undertaking letter for CAD/ Consignment and TT Export, credit or cash sales advice ticket for advance payment export commercial invoice, export permit,and letters from respective government authority based on the items to be exported.

 Request letter and availability of fund for the amendment requested based on the request type

 Physical presentation of documents as per NBE directive

To process the opening of a saving account, 

• Valid Identity card
• Two passport-size photographs
• Initial deposit

The procedure to open a current account:

• Valid Identity card
• TIN certificate
• Business Permit (License)
• Trade Registration Certificate
• Memorandum
• Articles of Association (For Private Companies)
  Initial deposit

The customer requires to have account with the bank before opening of Fixed Time Deposit account
Negotiate with the branch manager for the interest rate

Smart Children account is a type of savings account. The procedure to open account:

• Children under 18 years of age
  Birth certificate of the minor
• Two passport size photos of the child
  To open by parent
  Valid Identity card
• Two passport size photographs or
  Letter of appointment by court, in the case of a guardian
• Initial deposit
  then incentive-Gifts will be provided

Student solution account is a type of savings account.
The procedure to open account: –

• The Account should be available only to students
• Valid student identification card
• Initial deposit

Then incentives – Bonus, ATM card free of card subscription fee and loan facility

The procedure to open salary solution account:-

• Available to only employees upon written request of their employers
• Valid employee identification card
• No Initial balance
• ATM card shall be issued free of card subscription fee and
  Access to credit/loan facility

The procedure to open account:-

• The account holder shall have both a current and a saving accounts
• The account holder shall give written authorization to the bank to link the saving account with the current account
• To provide ID, Tin No, Trade License, Trade Registration Certificate, Article and Memorandum of Association to open current account
• The account holder shall have a minimum of Birr 1,000,000 (One million only) in the saving account at all times

If the balance in the saving account falls below the stipulated minimum amount, i.e., Birr 1,000,000 while paying the value of the cheque, the customer shall be communicated to maintain the balance

Protect the customer from both financial and legal risks that may otherwise arise from dishonoring check presented for payment due to insufficient balance in the current account

The procedure to open an account:

• To provide ID, Tin No, Trade License, Trade Registration Certificate, Investment License, Article and Memorandum of Association to open current account
• Investment Solution Account shall be a kind of saving account that is designed for individuals or organizations with regular income to save a fixed amount of money every month to reach a fixed sum of money over a fixed period and earn higher interest
• The Bank and the depositor shall agree on a fixed amount of money to be deposited for the purpose of buying consumer durable goods, vehicles, house and machinery, and expanding business or other investment
• From the pre agreed amount, the customer shall save 40% within agreed deposit period, which shall range from minimum of one year to maximum of ten years, depending on the demand of the customers initial deposit
• Attractive interest rate and loan facility

 The procedure to open an account:

•  The provident Fund Solution Account Shall have a special time deposit features.
•  The Account shall benefit different private organization and their employees with attractive interest rate along with access to loan facility
•  The employees provident fund contribution, if any as well as the employers provident contribution amount shall be deposited monthly to this Account
•  The account can be opened with zero balance in the name of individual employee

You can get internet banking or Mobile banking from the branch in which your account existed

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Contact Support
Call 8980 to contact Awash Bank Support

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Internet Banking
Open this Link: https://www.awashonline.com.et/

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Download AwashBirr
Open this link: https://play.google.com/store/apps/

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Telegram bot
This bot provides information about service provided by Awash Bank.
You can get exchange rates directly in the bot.
http://t.me/awash_bank_info_bot or use @Awash_Bank_Info_Bot to open this bot.

• If not reversed back to your account in a reasonable time, fill a dispute form
•  In any branches of Awash Bank provided that the machine and the ATM card used belong to Awash Bank
• In any branches of Awash Bank or contact center via 8980 customer line provided that you are using other banks ATM with Awash Banks ATM card
• In both cases above, you shall pay attention to date and amount of transaction and ATM card number during applying for ATM dispute You will receive SMS alert through your mobile phone upon registration of your other banks ATM transaction failure
• You will also receive another SMS alert message on your mobile phone upon settlement of your case that was registered above

• customers can go the nearest Awash Bank branch to reset their PIN.

• PayPal is a type of money transfer system like western union, MoneyGram, and others. Customers who lives abroad can send money to Ethiopia to be credited/deposited to account or receive in cash.

• All customers are entitled for this service as long as they fulfill the criteria.

• Open the website (https://jobs.awashbank.com), create an account if necessary, log in, and then select “Apply” for the post for which you are qualified.

• The minimum initial account opening balance is Birr 500
• Deposit amount shall not be less than ETB 100,000.00
• Limit of Loan up to 70% of the cost of the property
• The customer should save 30% of the purchase value not less than 1 year.
• Tenure of the loan up to 20 years based on circumstances

• The minimum account opening balance is 100 Birr
• The customer should save at least 30% of the purchase value.
• Loan target such as: Taxi operators, Minibus, Three wheeler (Bajaj and similar vehicles) and Long distance buses operators (Owners and drivers)
• Tenure of the loan 1-5 years to maturity
• Limit of Loan up to 70% of the cost of the property
• The account can be operated by passbook, and digital channels /ATM Card, POS, Mobile and internet Banking