Agency Banking

Agency banking is a service provided by authorized Awash bank agents as per the Directive of the National Bank of Ethiopia (NBE).

Agent means a person or Enterprise that is engaged in commercial business activity and has been contracted by a financial institution to provide the financial institution on its behalf in a manner specified in NBE directives

Agent banking means the conduct of banking business on behalf of a financial institution through an agent using various service delivery channels as permitted under NBE directives.

Agency Banking is a delivery channel for providing financial services beyond the traditional branch network of the bank. This requires partnering with agents to reach out to the remotest locations of the country.


What are banking services provided by agents?

The following are banking services provided by agents:

  1. Cash deposit
  2. Cash withdrawal
  3. Fund Transfer
  4. Paying Money (Fulfillment)
  5. Balance Inquiry
  6. Mini Statement
  7. Opening M-Wallet Account (Awash Wallet)

Transactional Service

S. NoType of servicesFrom BirrTo BirrTariff
1Opening M-Wallet accountFree
4Send to unregistered0.001,0002
5Transfer money to account0.006,0002
6Receive send money0.0010002

2. Informational/ None-Transactional Services

S. NoType of servicesCharges and fees 
1Balance inquiryBirr 1 per enquiry/wallet or bank account
2PIN ChangeBirr 1.00
2Mini StatementBirr 1.00


 How Can Authorized Agents be identified? 

Awash Bank Agents can be identified by:

  •      Agency Certificate issued by Awash Bank
  •      Awash Bank branded Agent ID
  •         Awash Bank Branded stickers like available services, terms and tariffs Signage

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