E-Branches offer a range of convenient services to customers, facilitated by digital technologies. These services include:
- Account Opening: Customers can open a new account using Interactive Teller Machines (ITMs) or Smart Teller Machines (STMs). For self-service, customers can use STMs. If they require assistance, they can make a video call using ITMs to receive support from a remote teller.
- Cash Deposit: E-Branches are equipped with cash deposit ATMs or ITMs. Customers can easily deposit cash into their accounts by following simple instructions on the ATM. If they need assistance, they can use the ITM to interact with a remote teller.
- Cash Withdrawal: Customers have the option to withdraw cash either from ATMs or through ITMs with the support of a remote teller.
- Cheque Deposit: Using an ITM, customers can scan the cheques they wish to deposit into their accounts and submit them electronically.
- Cheque Encashment: Customers can encash cheques using ITMs, with remote teller assistance.
- Fund Transfer: with the help of STMs, customers can easily transfer funds from their ATM cards or mobile banking accounts to other accounts without requiring any additional support. Additionally, using ITMs, customers can make fund transfers with remote teller assistance.
- Bill Payments
- Forex Exchange
- Others
