Security Measures and Tips

Security Measures and Tips for Mobile/Internet Banking

Do not give app access to unknown users.
Always download the application from secured sources like Play Store and App Store.
A strong password is critical to your internet and mobile banking security.
Downloading application from third party or from unknown sources should be avoided.
Be cautious while accepting offers such as caller tunes or dialer tunes or open/download emails or attachments from known or unknown sources.
Do not store sensitive information such as Credit Card details, Mobile Banking password, user ID etc. on your phone /computer.
Change your PIN regularly.
Be cautious while using Bluetooth in public places as someone may access your confidential data/information.
Do not click on links embedded in emails/social networking sites claiming to be from the bank.
Avoid using internet banking on shared computers and public places like cafes and libraries.
Always remember to log-off on internet banking and close your browser when you have finished your online banking.
Install anti-virus and firewall software and keep it up-to-date to help detect and disable malicious software.

Security Measures and Tips for ATM

Memorize your PIN. Do not write it down anywhere, and certainly never on the card itself.
If your ATM card is lost or stolen, report it to your bank immediately.
If your card is stuck in the ATM, or if cash is not dispensed after you keying in a transaction, call your bank immediately.
If you have any complaint about your ATM/Debit/Credit Card transaction at an ATM, you must take it up with the bank.
If you get a transaction slip, shred it immediately after use if not needed.
Press the ‘Cancel’ key and wait for the welcome screen before moving out from the ATM. Remember to take your card and cash with you.
Do not conduct any transaction if you find any unusual device connected to your ATM.

Payment Cards Safety Measures

Do not let your debit or credit card out of your sight during a point-of-sale transaction.
Always take your debit or credit card with you at the end of any transaction.
Review your statements every month and report suspicious transactions immediately.
Report lost or stolen cards immediately.
Never give out your debit or credit card number or personal information over the phone. The only time Awash will ask for your account password is when you contact us. Awash will never ask you for your PIN.